Views:

Problem:
A user's Windows user name is changed in Active Directory, and using either DocuWare User Synchronization or a manual update of DocuWare the Network Id entry is changed to reflect the new Windows name.
When trying to log in to DocuWare using Single Sign-on the old Windows User name is used, and the log in fails.

Solution:
Work with your network administrator to Clear User Security Authority (Cached Credentials) in Windows. We recommend clearing the cache on the Web Server, and the DocuWare Server (if separate from the Web server) may also need to be cleared.

After clearing, we recommend restarting IIS and DocuWare Services.

This article is valid for DocuWare versions: All DocuWare Versions, Single Sign-On, IIS, AD, Active Directory, Network User

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How should Active Directory be set up for User Sync with DocuWare? How to Configure Single Sign-On Using Entra ID How to Create an App Registration for DocuWare Single Sign-On How to enforce Single Sign-On User Synchronization with Active Directory - By Example