Simon H. Hellmann Toshiba Tec Germany Imaging Systems GmbH IT-Consultant Document Management Solutions

Good morning Aaron,

yes, Phil is talking about the installed DocuWare files which reside for example in C:\Program Files (x86)\DocuWare. Not because these files are not replaceable, but because some part of the config could reside there.
However, I think he means the entire Windows System as well, so you can restore your backup as fast as possible if needed.

My usual go-to recommendation is to use VMs for the DocuWare Servers and back them up by using some tool like Veeam Backup and Restore.
Additionally, you could back up your documents and the database.

You can split your DocuWare installation to up to 3 servers, see this blog post for details: https://start.docuware.com/blog/product-news/choosing-the-ideal-docuware-server-configuration

Greetings from Germany,
Simon H. Hellmann
DocuWare System Consultant

Hello Gilles,

i think we have a small misunderstanding here. What I meant to recommend was to do the following, given the scenario that the DW customer has neither AIX nor WF available.

1. Add a new index field (int) to your file cabinet like you usually would and call it "ID" or something like that.
2. Connect to your database and create a script/trigger which copies data from the field "DocID" to the field "ID" in the same row.

From a technical standpoint, you are not messing much with the database and the only thing which might happen is that if you have the "Index Data Backup in storage location" enabled, the data from the field "ID" might not show up in these files - which does not really matter, because the DocID already shows up there.

On the other hand, yes, you are right, there are better ways to do that - namely AIX or WF.
Yes, when you update your DW System, the upgrade might break your script/trigger, you need to check this after each update.
Regarding DW support (as far as I know): DocuWare will still provide support to your system if you do not mess up the database too much - they just won't support the parts you messed with or require you to remove your customizations before working on the database (at least that's what they say, they have not done this to me yet).

However, I can only talk about the EMEA Support team and my personal expiriences.
Regarding US Support, we might want to wait for an answer by Phil.

Greetings from Germany,
Simon H. Hellmann
DocuWare System Consultant
 

Hello Carlos,

the correct way to import numeric fields without decimal places is as following:

  <Field dbName="TOTAL" type="Numeric" value="31" culture="en-US" decimalPlaces="0" /> 

for date and numeric fields, the culture parameter is always required. You should choose the one fitting for your localization.
If you are not sure which one you should use, have a look here: http://help.docuware.com/en/#b62903t59751n92298

Hope this helps.

Greetings from Germany,
Simon H. Hellmann
DocuWare System Consultant
 

Hello Edward,

1. in the configuration for the store dialog, you can click on every index field in the dialog. At the bottom, you can then choose which select lists should be used. For your scenario, you would want to unselect the "default select list" and select only your "document types". Then, you want to activate the checkmark on the bottom left which says "Only allow entries from select list" or something similar - please excuse the german screenshot.

2. For this, you want to do the same as for 1. The select list you want to use should be an external multi-column select list. in the store dialog configuration you then want to not only choose which select list to use for the specific field, but also which column to use. Do this for both fields, "Name" and "ID". In the actual dialog, it works like this: User enters "1234" in the "ID" field and then can only choose "Mr. Test" for the "Name" field. The other way round works also - User enters "Testy McTest" into the "Name" field and the choices for the "ID" field are then limited to "4711".

Find screenshots here: https://imgur.com/a/c8TUvCe


Hope this helps.

Greetings from Germany,
Simon H. Hellmann
DocuWare System Consultant

Hello Danny,

please have a look into your partner info mail.

If you can not find this, go to the partner portal and search in the doc pool for the partner info.

Greetings from Germany,

Simon H. Hellmann

DocuWare System Consultant

Hello Sabino,

if possible, use the option to search for "highlighted text" instead of a screen region, this seems to be much more reliable, especially when working with differently sized windows.

Greetings from Germany,
Simon H. Hellmann
DocuWare System Consultant

Hello Patricia,

the two easy ways would be Autoindex or Workflow manager. However, you can also do this copying on the database layer.
The index data to your files is stored in the Database "dwdata" in a table named just like your file cabinet.
The ID is stored in the very first field, called "DWDOCID" - your newly created int field should be one of the last fields in the table.
You can then create a SQL query to copy the data from the DWDOCID field to the newly created field and make it run hourly or something like that.

Greetings from Germany,
Simon H. Hellmann
DocuWare System Consultant

Hallo Herr Proehl,

das hängt damit zusammen, dass Sie die Systemvoraussetzungen für Version 7.2 anschauen.
Die Version 7.0 wurde noch nicht auf MSSQL 13.x unterstützt, das kam erst mit der Version 7.1 dazu.
Empfehlenswert wäre es, nach dem Upgrade auf die 7.0 noch auf die 7.2 hochzugehen - diese unterstützt dann auch Ihre SQL Server Version.

Gruß aus Neuss,
Simon H. Hellmann
DocuWare System Consultant

Ho John,

give us some more details please. Is it a cloud System or an on-Premise system?
In case of cloud, the DW Support should be able to help.
If it is on premise, the database records should still exist and either you or DW Support could rebuild it from there.

Greetings from Germany,
Simon H. Hellmann
DocuWare System Consultant

Good morning Edwin,

you should be able to download the license files from your docuware.com user account, if you are the registered administrator for your system.
Otherwise, please contact your authorized DocuWare Partner, they will give the license files to you.
If you bought directly from DocuWare or do not wish to contact your Partner, the DocuWare orders team over at: orders@docuware.com should be able to help you out.

Hope this helps.

Greetings from Germany,
Simon H. Hellmann
DocuWare System Consultant