Robson Phil DocuWare Corporation Senior Director Professional Services, Americas

We are presently experiencing an outage with our DocuWare Corporation telephone system in both New York and Connecticut.
All efforts are being made to restore functionality.
Please contact us via email, or for support, please enter a support request in the Support Portal.

https://start.docuware.com/user-support

We appologize for the inconvenience.

Phil Robson
Senior Director Support Americas

Nathan,
SQL queries are limited to the WHERE part of a query. I think the solution for you is to call a web service.

Phil Robson
Senior Director Support Americas

David,
The free SQL query was removed as part of a general improving of security in the cloud. The impact on customers is currently under discussion.
Support will contact you to investigate alternatives.

Phil Robson
Senior Director Support Americas

Craig,
With 7, all DocuWare services require access to the storage space. Therefore, the drive or UNC path must be available on all DocuWare servers with the DocuWare Service user(s) having the correct read write permissions.

Phil Robson
Senior Director Support Americas

Hmmm. Keep in mind that the external source and the cabinet are 2 separate entities, even though they are one and the same. Your filter should include anything not marked as a duplicate. It is not looking at the docid at all. It is looking at 2 records that match. Therefore if you do not filter on the status it will probably call the same record a duplicate.
Other than that I don't have a solution right now.

Phil

Nothing wrong with Firefox. I am using 62.0.3 64 bit. Your problem is that you need the certificate imported to Firefox, because it doesn't trust the site.
Follow this FAQ, Item #4.

https://faq.docuware.com/knowledgebase/article/KBA-35571/en-us

Phil Robson
Senior Director Support Americas

Steve,
The limit is still 5 concurrent, so the license will register 20 named license slots.

Phil Robson
Senior Director Support Americas

Simon,
The user must have a password. This is by design. No user should have access to any database without proper security.

Phil Robson
Senior Director Support Americas

Yep. Than make sure you delete every DocuWare folder you can find in a search of the C:\ drive. Then reboot.

Phil Robson

Deborah,
The users need to be local administrators in order to install a printer. That said, DocuWare printer on 6.6 has always been a challenge particularly with Outlook. What I suggest is that you download and install DocuWare Printer PS and see how that works for you.
Instructions and files can be found here:

https://faq.docuware.com/knowledgebase/article/KBA-35139/en-us

Phil Robson
Senior Director Support Americas