Murray Stephen IT Manager

Hi Michael,

I don't see an identify option. The connector has picked up the name of the DB and the table though.

Thanks Simon, I will log it with Docuware support.

Hi Simon,

Those buttons are greyed out, as per attached screen shot.

OK, so I am slowly working my way through this.
I have now setup a local data connector to the DB with our managers list in it.

Then in Docuware, I have gone in to indexing assistant to add the new connection.
Once I have selected the local data source and connection, I am left with a message at the bottom which says:
No rules are defined yet.Create a new ruleCreate a group of rules

I can only then click on 'Cancel'.
Where do I create the rules? Does this need to be done before setting up the indexing assistant?

Thanks, Stephen

Hi Michael,

Further to this, this could be a permissions issue. I don't have access to the FTP 'data' folder to upload an external file.
knowledgebase/article/KBA-35850

I also don't appear to have the 'select list mode', which is referred to here:
https://help.docuware.com/#/home/62403/2/2

Thanks, Stephen

Hi Michael,

Many thanks for your reply.
How do I setup a multi column select in the form? When I click to select that option, there is nothing below it. See attached.

Thanks, Stephen

Hello,

I am trying to create a workflow for a 'petty cash request' form, whereby the form is assigned to a manager of that specific department.
e.g User completing form selects 'Sales' as the department from a drop down list. I would like the workflow to look at the Sales department roles, and assign it to a manager.

I don't see any way to identify a manager within the roles, and nothing on the user ID area either.

The only other thing I could think of was to get the user to manually select their managers name in a drop down on the form, but I then can't work out how to link that in the workflow..

Any help appreciated.

Stephen

Looks like this was a Docuware issue which is now resolved.

Hi Everyone,

We are experiencing an issue uploading documents to the Docuware FTP server this morning.

The exact message displayed on the scanners is:

Unable to connect to the destination, please contact your system administrator.

 

If I try to open the FTP location in Windows, it asks for a username and password, where it normally allows anonymouse connections.

 

Is this an issue anyone else is facing?

Thanks, Stephen