Holden Maria Sr. Director Software Support Americas & APAC

Hello Goutham,

Please open a service request so we can assist you with the OCR problem you are experiencing.

Regards,
Maria Holden
Manager Support –  Americas
 

Hello Jon,

It is hardcoded and gear can't be removed. Please be aware by selecting the gear in the client RO does not bring the option to go to configurations. 

Regards,
Maria Holden
Manager Support –  Americas

Hello Akshay,

Have you enable your Intelligent Indexing in the Admin Tool? the XML file is always be linked to one modelspace with a user/password and
organization. Do you have an XML for Intelligent Index?

Regards,
Maria Holden
Manager Support –  Americas