Shriver Steve Application Specialist

Desktop service config overrides file

Where can this file be downloaded for a 6.10 on premises system now that the FAQ site is down?

Thanks

Version 6.12 on premises.

Phil,

I think we might need a little update here. I went over this with Alissa and have tested it on my machine as well. To be more accurate, she has an import job monitoring a folder that receives scanned PDFs from a multi-function device to a document tray. If she needs to edit the file she right clicks and chooses 'Download in original format'. Sure enough the file is opened in Adobe as a PDF/A. We checked it several times and the results are the same on my PC as well. Conversly if the file is brought into the tray using the Import icon and procedure repeated, the PDF is opened as editable. It sure looks like DocuWare Import is doing a conversion although I did not expect that result.

Thanks,

Is there any way to push the Desktop Apps install with admin privileges to users on a cloud system? The security policy for this customer does not allow individual users to install or update software on thier own PCs.

Thanks,

Thanks boss, sound like a plan.

I want to upgrade a 6.9 system to version 7 and also move to a new server. I also would like to take advantage of the V2 version of the DW internal database. Can I run the V7 installer on the new server for Database only and then restore to it? I don't think I've seen a way to install V7 components individually.

Thanks,

I'm having the same issue with a cloud customer that has not been upgrade to 7 yet.

Does anyone have any knowledge of this error when storing an indexed document. "Database error. Check that all values for unique fields are valid". There are no unique fields in this dialog, it just started happening out of the blue and the error seems to sometimes disappear after multiple tries. Version is 6.6. See screenshot.

Update - document will store on second try, however if multiple documents are highlighted and stored the error is "CANNOT FIND FILE CABINET..." and the GUID listed is not the GUID of the intended file cabinet.

Thanks,

https://www.docuware.com/sites/default/files/forums-images/Capture_13.PNG

https://www.docuware.com/sites/default/files/forums-images/Capture2.PNG

Has anyone seen this error before when using a search dialog? 

Getting the file information task has failed!

Maybe network access to the storage locations?

Thanks,

https://www.docuware.com/sites/default/files/forums-images/11JUL_DOCUWARE_ERROR.PNG

Thanks Phil. I was wrong about the version, it is 6.9 not 6.6. But assuming this is irrelevant, I take your point. The system was installed years ago and has grown significantly since. I will open an issue with support.

Thanks again,