Phil Robson DocuWare Corporation Senior Director Professional Services, Americas

Ok. Yes, the description is multi-line.

Try these things:

1. Remove the brackets from around CrLF.
2. Try the control chars Chr(10) + Chr(13) instead of the code. But! Be careful. In VB "+" signs mean to add not to concatenate. Now I think we use a mix of C and VB so the plus signs are probably ok, but in VB I use an ampersand & for concatenation.
3. Try  newLine rather than CrLF.
4. Finally just for fun  if all else fails try vbNewLine.

Other than that I am not sure and it would need to be tested further.


Phil Robson
Senior Director Client Services, Americas


 

That won't work. The Workflow Text field is a single line field. It does not accept multiple lines, therefore it will not recognize the code.



Phil Robson
Senior Director Client Services, Americas
 

This is after you store the document in to the file cabinet?
There is a storage location for the the web tray, and a storage location for the file cabinet.
Which storage location are you looking at?



Phil Robson

Have you created the Storage Location for the Request Container?



Phil Robson
Senior Director Client Services, Americas
 

You can create an Import configuration that can split documents. In the standard import this would be a split based on a page count, or with the Barcode and forms module you can split based on recognized text or barcode.



Phil Robson
Senior Director Client Services, Americas
 

The point of it is that if you have multiple DocuWare Servers, the uninstall / re-install must be done on all the servers - not just one of them.
There are configuration files on each machine that must be created exactly the same across all machines. The uninstall/re-install ensures that these configuration files are created correctly, and that all relevant pointers are correct.


Phil Robson
Senior Director Client Services, Americas

 

Due to a power failure in New Windsor at approximately 3:10pm Support and Professional Services are unable to function.
Power is not expected to be restored for several hours.
We regret this inconvenience and will address all urgent issues on Friday October 18th.

Phil Robson
Senior Director Client Services, Americas

 

Please note, the DocuWare Americas Support Department will be closed on Friday October 25th for internal training.



Phil Robson
Senior Director Client Services, Americas

 

It is important to set the Server Time Zone in DocuWare Administration. The default is UTC therefore your dates are being delivered as UTC.
Run the DocuWare Desktop App > DocuWare Administration as the DocuWare Administrator (or user with Organizational Admin rights).
Navigate to your Organization (at the top of the tree) > General.
Under the section Calendar, set the appropriate Time Zone for your physical location. Click Apply, then OK.
Any new notification sent should now have the Date/Time offset correctly.

Phil Robson
Senior Director Client Services, Americas

Have you stored and processed a new document? You cannot change the workflow and expect that already running instances will change. They won't.
Here are my links, and email properly working.