Behavior:
A Watch Folder Configuration for Connect to Outlook will show the Store Dialog despite the option not being checked.
Solution:
When this occurs, it most likely means that we are using a Document Processing configuration that uses OCR zones, which read data into a required field. Under this configuration, if we have an email containing an attachment and one of the OCR zones cannot read from the file, a required index field will not have any values, resulting in the store dialog being shown.
Please ensure you do not have the "Store images in email text as attachment" option selcted.
Note: Ensure that the email only contains the attachment that is being processed by the Document Processing configuration; having additional attachments will interfere with this process.
KBA applicable for both Cloud and On-premise Organizations.
A Watch Folder Configuration for Connect to Outlook will show the Store Dialog despite the option not being checked.
Solution:
When this occurs, it most likely means that we are using a Document Processing configuration that uses OCR zones, which read data into a required field. Under this configuration, if we have an email containing an attachment and one of the OCR zones cannot read from the file, a required index field will not have any values, resulting in the store dialog being shown.
Please ensure you do not have the "Store images in email text as attachment" option selcted.
Note: Ensure that the email only contains the attachment that is being processed by the Document Processing configuration; having additional attachments will interfere with this process.
KBA applicable for both Cloud and On-premise Organizations.