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Phil Robson DocuWare Corporation Senior Director Professional Services, Americas

Phil Robson

Joined: 3/4/2019

  • Forum Posts
  • Search Operations

    Tue, 13 Feb 2018 17:43:53 GMT – List of search operators?-1518546071

    Caroline,
    Follow this link for a list of possible search operators in the Web Client:

    http://help.docuware.com/en/#b57855t51009n75755

     

    Phil robson
    Senior Director Support Americas

  • Index icon.

    Mon, 12 Feb 2018 20:58:24 GMT – Multi Cabinet Search Unable to Edit Indexes-1518468023

    Ron,

    You make a good point. I will look at version 6.12, and the upcoming 7.0 to see if the behavior has changed at all.

    Phil Robson
    Senior Director Support Americas

     

  • Editing Index Entries in Multi-Cabinet Search.

    Mon, 12 Feb 2018 20:17:25 GMT – Multi Cabinet Search Unable to Edit Indexes-1518468023

    When you create a multi-cabinet search the first cabinet is the primary and it is this cabinet's dialogs that are used. Therefore, if you open the index entries from the viewer option and the document belongs to the primary cabinet then you can edit and save without error. However, if you open a document from the secondary cabinet, and try to edit it you will get an error because the dialog for that cabinet is not attached to the result list.
    The error may differ depending on circumstances. For example, my error was that a specific field did not exist in the other cabinet.
    My opinion is that the behavior is by design.

     

    Phil Robson
    Senior Director Support Americas

     

     

     

  • DocuWare Version

    Mon, 12 Feb 2018 19:58:37 GMT – Multi Cabinet Search Unable to Edit Indexes-1518468023

    6.11 was fine. The build number is just the production build. Hot Fixes don't change that number.

     

    Phil Robson
    Senior Director Support Americas

  • Edit Index on multicabinet search

    Mon, 12 Feb 2018 19:48:00 GMT – Multi Cabinet Search Unable to Edit Indexes-1518468023

    Ron,
    Before we can respond I need to know what version of DocuWare?
    While the multi-cabinet search knows which cabinet the document is from, the Index entry dialog for the applicable cabinet is not available (hence the error). But I will confirm that when I know the version.

    Phil Robson
    Senior Director Support Americas

     

  • See this forum thread that

    Mon, 12 Feb 2018 16:49:02 GMT – Custom.css Branding Logo-1517602074

    See this forum thread that discusses the logo and using 2 f them of a different size.

    https://www.docuware.com/forum/english-forums/docuware-questions-about-u...

    At the moment, I have no further information on css customizations.

    Phil Robson
    Senior Director Support Americas

     

  • Connecting Apps wqith Edge.

    Mon, 12 Feb 2018 15:38:48 GMT – MS Edge Support Available Yet?-1518194692

    The problem is either the certificate or the local loopback adapter. See this FAQ article.

    https://www.docuware.com/support_faq/index.php?action=artikel&cat=187&id...

     

    Phil Robson
    Senior Director Support Americas

  • Desktop Apps Connection

    Fri, 09 Feb 2018 16:05:15 GMT – MS Edge Support Available Yet?-1518194692

    Desktop Apps do not rely on a specific browser in order to connect.

    In this screen cap I am using Edge, and my Connection for Desktop Apps is active. You need to give a bit more info on what errors are being generated when trying to connect the  app.

     

    Phil Robson
    Senior Director Support Americas

    https://www.docuware.com/sites/default/files/forums-images/Edge.png

  • I feel the same way sometimes

    Thu, 08 Feb 2018 20:51:58 GMT – Search by Doc ID in Cloud-1518118851

    I feel the same way sometimes, but personally I have come to realize that the natural resistance to change and having to re-learn how to do it is in play. If you have never configured a system any other way than in 6.12 then you would think nothing of it. I'm not playing down your opinion David - it is very common - everyone is having trouble getting used to it - even DocuWare employees. The DocuWare Administration program is the last remnant of the old Windows client. It has to go. The technology is over 10 years old. The vehicle is battered, bruised, and starting to rust. Time for a new one. :)

     

    Phil

  • Yes. This is why it took so

    Thu, 08 Feb 2018 20:22:57 GMT – Search by Doc ID in Cloud-1518118851

    Yes. This is why it took so long to retiire Silverlight. Our developers are quite brilliant and talented. Our Mobile Team for example actually have a patent now for our PaperScan product. Not an easy feat.
    Our Intelligent Indexing stands alone as a unique innovation that no one else has - patents pending.

     

    Phil

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DocuWare communications are gender-neutral. All past and future communications issued by the company are inclusive of all gender identities, even if not explicitly stated in the wording.

 

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