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Craig Heintz SE

Craig Heintz

Joined: 7/7/2017

  • Forum Posts
  • RE: Duplicate vendor/invoice number combo

    Tue, 08 Oct 2019 01:02:05 GMT – Duplicate vendor/invoice number combo
    The simplest way I have found is to upgrade to 7.1, do a workflow to compare the invoice # and date to the cabinet, if it matches set a field to Possible Match, if it does not match, set the field to no match.  Then have two processes for the Match an no match outputs.

    This is near real time and will catch the documents that match right away and prevent them from moving forward in an approval process.
    Possible duplicates can be assessed and either marked for deletion or marked as not duplicate and on to the approval process.
     
  • RE: ...\_ToBeDeleted folders in Web Baskets directory

    Tue, 08 Oct 2019 00:57:35 GMT – ...\_ToBeDeleted folders in Web Baskets directory
    My 2 cents...There was an upgrade point ( i forget which version) that changed the Tray folder behavior.  It was that as trays took on new files they would create new folders and never delete them; continuous grow of folders tree.  The DW changed that behavior and the Tray folders would self clean up and go away whn no longer used.  This is likely what you are seeing.  There should be a process as part of the BPS service that handles these folders.

    It would be nice to hear from a DW person on the official answer.... 
  • RE: Printing not working from Internet Explorer

    Tue, 08 Oct 2019 00:52:22 GMT – Printing not working from Internet Explorer
    My experience has always been Acrobat has a setting that needs changing.  Setting Attached
  • RE: Upgrade on a new server

    Tue, 24 Sep 2019 15:12:46 GMT – Upgrade on a new server
    What you are asking to do should be performed in 2 stages:  Upgrade and Move.

    It really does not matter which you do first, I am in favor of upgrade first, but doing them together is likely a disaster. 

    There is another post on moving a server for v7.x that has recommended steps.
  • Workflow Logic for excluding NULL entries for comparison

    Tue, 24 Sep 2019 13:59:49 GMT – Workflow Logic for excluding NULL entries for comparison
    I am looking for the logic or entry to use to use in the where part of a SQL Table data Assign to exclude NULL entries.

    For example:
    WHERE
    CustomerNumber IS NOT NULL
    or
    CustomerNumber = 'is empty'

    I do not see any reference in the KB or Forums for this.
  • RE: Where to find DocuWare Server Migration documentation

    Thu, 19 Sep 2019 21:26:00 GMT – Where to find DocuWare Server Migration documentation
    There is this KB that talks about going from v1 to v2 DB
    https://support.docuware.com/en-US/knowledgebase/article/KBA-35656

    There is this forum that talks about moving a v7+ server

    https://support.docuware.com/en-US/forums/questions-about-usage-and-configuration/107ad23d-5668-e911-80e7-0003ff59abaf#ec61f93b-5668-e911-a95f-000d3ab3f3d4

     
  • RE: Total count of documents in archive

    Thu, 19 Sep 2019 16:47:46 GMT – Total count of documents in archive
    It depends on the version of DocuWare you have.  I believe in version 6.10 and older you can go to the Admin tool right click a file cabinet and select the full text menu item and it will show you a count.

    On newer version you can do a SQL query for the number of rows in each cabinets root SQL table.
  • RE: Checked out document

    Mon, 09 Sep 2019 18:55:02 GMT – Checked out document
    I know in v7.1 you can "Undo Check Out" if you log in as the Organization Admin.
    All other users will get a red error showing who checked it out but the Org Admin it will just Undo the check out. 
  • RE: Import multiple forms in a single capture

    Mon, 09 Sep 2019 18:38:54 GMT – Import multiple forms in a single capture
    The issue is that in DocuWare it uses the barcode to decide which configuration to use, the splitting there of of the document is done after the decision is made and in the configuration it choose.

    You can have them scanned in sections or have someone split the document before it is put into the hot folder.  By doing this, you can embed the document type in the barcode and DocuWare will select the correct configuration for each document and switch automatically per document.

    There are 3rd part applications that you could drop the documents to a sparate folder that is monitored by a 3rd part software that would split the large pdf into separate pdf's at each barcode. Then have it deposit them to the DW hotfolder and allow it to determine the configuration.

    It is a good idea to set your configurations to consider file age so that they are not picking up documents as they are being written.
  • RE: Intelligent Indexing - Subscription Based

    Fri, 23 Aug 2019 20:59:29 GMT – Intelligent Indexing - Subscription Based
    This question has been answered from a support ticket.  The answer was:

    "Yes , all of the native languages are covered that you sent, for china we cover Mandarin."

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