Mohammad Mizanur Rahman Orogenic Resources BD Limited AGM

We are currently using version 7.8. Yesterday, we increased the session timeout in the DocuWare server under the bin folder dll.config file. The issue appears to be resolved for now, but we will continue to monitor the system closely over the next 2–3 days.

The TNS.ORA responding from the old name and IP, how to resolve this issue?

Error: 500 Internal Server Error (ORA-01013: user requested cancel of current operation)

Issue Analysis

• Error: ORA-01013 typically occurs when a client or middle-tier component (like the web server or app server) cancels a long-running operation.

• HTTP 500: Indicates a server-side issue, not a client/browser issue.

• Context: The error occurs during a form submission on your DocuWare system running on UCB's production environment.

If any one can resolve this please let us know