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Scenario: 
When attempting to login to the DocuWare Academy, the following error message is shown;
 
 “Open ID Connect authentication unsuccessful.”

Solution:
This error occurs when there are special characters (!@#$%^&*()_?/<>,.etc)  present within the first or last name of the user's DocuWare account. To resolve this, log in to My Account at DocuWare.com and remove all special characters from your first and last name. Once completed, you will now be able to access the DocuWare Academy page.
 
KBA is applicable to both Cloud & On-premise Organizations.
This article is valid for DocuWare versions: All DocuWare Versions | DocuWare Academy

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Comments (2)
  • Ather Rizvi
    Fri, 13 Jun 2025 05:23:23 GMT
    We are a new ADP client and are currently experiencing difficulty logging into the LMS platform. The following error appears when attempting to sign in:

    Error Message:

    "OpenID Connect authentication unsuccessful"

    We have followed the login instructions provided, but the issue persists. Here’s what we’ve tried so far
  • Ather Rizvi
    Tue, 17 Jun 2025 04:40:28 GMT
    Dear Support please resolve the issue